Refund Policy
Effective [EFFECTIVE DATE]
The Keptify tracker is free and the Plus trial costs nothing. If you pay for Keptify Plus and it isn't right for you, ask for a refund within the refund window.
Free plan and free trial
The free plan costs nothing. The 14-day Keptify Plus trial needs no card and never charges you automatically, so there's nothing to refund.
Web purchases (sold by Paddle)
Keptify Plus bought on the web is sold by Paddle.com, our merchant of record. You can ask for a full refund within 14 days of a payment, including a renewal payment, for any reason.
To ask, email [CONTACT EMAIL] with the email address on your Keptify account, or contact Paddle through the link in your receipt email. Refunds go back to the original payment method through Paddle. They usually arrive within 5 to 10 business days, depending on your bank.
When a payment is refunded, Keptify Plus for that period ends. Your records are not deleted, and plans you saved stay readable.
Your 14-day right to cancel
If you're a consumer, you can cancel a new subscription within 14 days of buying it for a full refund, wherever you live. This applies alongside any legal right to cancel you have where you live, and we'll always give you at least what the law requires.
iPhone and Android purchases
Subscriptions bought in the iPhone or Android app are billed by Apple or Google. Apple handles all App Store refunds (reportaproblem.apple.com). For Google Play, request a refund in your Play order history, or contact us and we can refund through Google Play where its policies allow.
Cancelling
Cancelling stops future renewals, and you keep Plus until the end of the period you've paid for. Cancelling on its own doesn't refund the current period; ask for a refund as described above if you want one.
Deleting your Keptify account immediately cancels an active web subscription. It doesn't refund the current period automatically, so ask for a refund first if you want one. It doesn't cancel an App Store or Google Play subscription.
If we can't provide what you paid for
If Keptify Plus is unavailable for a long time, or we remove a Plus feature you are paying for, we'll offer a fair refund for the affected period.
Contact
[LEGAL NAME], [ADDRESS/COUNTRY]. Email: [CONTACT EMAIL].